Privacy Policy
At Creator Launch Ltd., your privacy matters. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you interact with our website, services, or products — including Scale20™, Inner Circle Mentorship, and any other Creator Launch offerings.
1. Who We Are
We are Creator Launch Ltd. (trading as Scale20™), a UK-based education company helping creators build profitable businesses through digital programs and coaching.
- 📍 Business address: 119 Kings Tower, London, SW6 2PU
- 📩 Email: info@creator-launch.com
2. What Data We Collect
We collect the following types of personal data:
- Identity data: Name, email address, business name, job title
- Contact data: Phone number, address (if applicable)
- Transaction data: Payment history, purchase records
- Technical data: IP address, browser type, device info, cookies
- Usage data: Pages visited, time spent on site, clicks, video watch activity
- Marketing data: Responses to surveys, forms, email engagement
3. How We Collect It
We collect your data through:
- Website forms and checkout pages
- Program application forms
- ManyChat or other chat automations
- Email sign-up forms
- Cookies and analytics tracking
- Payment processors (Stripe, PayPal)
- Manual onboarding for coaching programs
4. Why We Collect It
We only collect and use your data when necessary for:
- Delivering our services and products
- Processing payments and fulfilling purchases
- Sending relevant email updates and training
- Providing customer support
- Improving website experience and analytics
- Complying with legal and financial obligations
We do not sell or rent your data to any third parties. Ever.
5. How We Store and Protect Your Data
Your data is stored securely using industry-standard encryption, password protection, and limited access controls.
We use trusted third-party services such as:
- ConvertKit for email communications
- Stripe / PayPal for payments
- Slack and Circle/Skool for community access
- Google Drive / Airtable for internal client management
- ElevenLabs / Zapier / ManyChat for automation and tools
Your data is retained only as long as necessary for its intended purpose, or as required by law.
6. Your Rights (GDPR Compliant)
You have the right to:
- Request access to the data we hold about you
- Request correction of inaccurate data
- Request deletion of your personal data
- Object to or restrict data processing
- Opt-out of marketing communications at any time
- File a complaint with the UK Information Commissioner’s Office (ICO)
To exercise any of these rights, email: info@creator-launch.com
7. Cookies
We use cookies to optimise your experience, track page performance, and help us understand how visitors interact with our content. You can manage your cookie preferences in your browser settings.
8. Data Transfers
Your data may be processed outside the UK or EU (e.g. in the US), particularly when using services like ConvertKit, Stripe, or Google. We only use providers that are GDPR-compliant and offer secure data handling standards.
9. Third Party Links
Our site and programs may link to third-party websites. We are not responsible for the content, policies, or practices of these external sites. Please read their privacy policies.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will always be posted on this page with the “Last Updated” date at the top.
11. Questions or Concerns?
We’re here to help. Contact us anytime:
